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Conflict Minerals, Quality and Shipping Policies

Conflict Minerals Policy


Industrial Electronics, Inc. supports ending violence and human rights violations. The United States Government passed the Dodd-Frank Wall Street Reform and Consumer Protection Act in a futile attempt to address some of the violence and human rights violations in the Democratic Republic of the Congo and surrounding countries. This Act requires companies to disclose the extent the product they manufacturer contain so-called conflict minerals mined in the specified areas (a very difficult and time consuming process). The minerals include tantalum, tin, tungsten and gold.

Manufacturers of the products distributed by Industrial Electronics, Inc. have made it clear that their distributors are not authorized to provide the complex data required by the Act, as traditional component distribution activities are not within the scope of the Act’s definition of reporting requirements. However, to assist Industrial Electronics, Inc. customers, the following link will allow customers to see individual manufacturer’s positions; this link is continually being updated by the Electronic Components Industry Association of which, Industrial Electronics, Inc. is a member.

ECIA Website
http://www.ecianow.org/

ECIA Member Company Information
http://www.ecianow.org/industry-issues/conflict-materials/member-company-information/

Industrial Electronics Conflict Minerals Policy Download
Conflict Minerals Policy (.pdf)

Quality Policy


Industrial Electronics, Inc. is committed to help our customers produce while exceeding customer expectations through implementation and continuous improvement of our quality management system. Absolute customer satisfaction is our goal and will be achieved through supplying personalized service, superior products, on-time delivery, and a competitive price.

Shipping Information

We ship and receive daily using UPS, Fed Ex, and various motor freight carriers.

UPS is our preferred shipping method.

Standard delivery takes 1-6 business days if your order is placed by 2PM ET. 2nd Day delivery takes 2 business days if your order is placed by 2PM ET. Overnight delivery takes just one business day if your order is placed by 2PM ET. International delivery takes 6-10 business days if your order is placed by 2PM ET. Business days are Monday through Friday (excluding holidays).

Orders of in stock items placed by 2:00 PM EST normally ship the same day. Internet orders submitted on Saturday and Sunday are shipped the next business day (Monday). Currently we ship to all 50 U.S. states, U.S. Virgin Islands, Puerto Rico and Internationally(see below). All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the recipient. Orders shipping to P.O. Boxes or APO/FPO addresses must be sent via USPS delivery. However, this method is not trackable and is not considered overdue by the post office until 30 days have passed. If you select the wrong shipping option, we will automatically change it to the correct one.

International Orders

When placing an international order, our shipping department will contact you with the actual shipping charges for your order. You can approve the shipping charges at that time or modify/cancel your order. No international order will be shipped without customer approval by email.

Tracking your order

Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.

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